FAQ & Policies

Delivery FAQ

 As advertised, every box ordered includes free overnight delivery to major centres. If the order is placed before 13:00 Mon – Thu, every effort will be made to ensure the order is delivered within 24hrs to a major centre. For regional areas, expect 2-3 days for delivery from time of order on a business day.

Major centres include: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria.

40km plus, outside of the areas as listed above, will be regarded as regional areas. This may incur an additional charge at checkout.

Please contact us, either by emailing us on socials@biltongbox.store or WhatsApping us on +27 (60) 995-7117 with your order details so we can address the issue efficiently.

Returns Policy

We guarantee our sealed biltong for 10 days after the purchase
date. Due to the nature of the biltong, things can sometimes go wrong, factors such as weather and storage conditions play a big part.
As we are experienced, we will always do our best to ensure the quality
of our products exceed your expectations.
In the unlikely event that you are not entirely satisfied with our products, please do not hesitate to email socials@biltongbox.store or WhatsApp us on +27 (60) 995-7117 so we can address the issue and come to an efficient resolution.

Storage Instructions

How do I store my biltong?

Due to the nature of Biltong, sometimes storage can be tricky.
We recommend storing the sealed bags in a cool and dry place,
out of direct sunlight and humid conditions.
Once opened, consume the product within 4 days
(can be longer, but 4 days to be safe) and make sure to store in the fridge.
Please see our returns policy for any unsatisfactory experience regarding the products.

Build your Biltong Box today!

Want to know more?

When ordering your box you’ll be asked to select four different variations of our products, if you only want one product, for example, fear not, you can choose any combination you please! You’ll be able to read up on any of our products too, either while you order via a pop-up, or on our product description page.

Besides the previously mentioned four chosen biltong products, the box will contain at least three extras! These range from various high quality nuts, mouth-watering biscuits, complimentary samples of our products and other goodies we will include to further enhance your Biltong Box experience!

Each box retails at R599 inc VAT and overnight delivery (please see delivery details, for more info.) The price of the box remains the same, regardless of your biltong combination you have selected.

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